ONLINE RETURNS POLICY 
 
WE HOPE YOU LOVE YOUR MICHAEL LO SORDO PURCHASE HOWEVER WE OFFER YOU THE OPTION TO RETURN OR EXCHANGE YOUR PURCHASE IF IT IS NOT QUITE RIGHT.

PLEASE CONTACT OUR CLIENT SERVICES WITHIN 5 BUSINESS DAYS FROM RECEIVING YOUR ORDER. YOU WILL THEN BE SENT INSTRUCTIONS OF HOW TO COMPLETE YOUR RETURN. ALL RETURNS MUST BE RECEIVED WITHIN 10 DAYS OF RECEIVING THE INSTRUCTIONS.
 
BEFORE RETURNING YOUR PURCHASE, PLEASE ALSO ENSURE IT MEETS THE BELOW CONDITIONS:
- IS IN ORIGINAL CONDITION, WITH ALL TAGS ATTACHED AND IN THE ORIGINAL PACKAGING.
- IS IN A RE-SALEABLE CONDITION.
- HAS NOT BEEN USED, DAMAGED, ALTERED OR WASHED.
- HAS NO MAKE-UP MARKS.
 
PLEASE NOTE - WE DO NOT COVER THE COST OF SHIPPING AND OR TAXES BACK INTO THE COUNTRY. THE SHIPPING COST WILL BE DEDUCTED FROM YOUR REFUND AMOUNT.
 
TO REQUEST A RETURN OR EXCHANGE, PLEASE CONTACT OUR CLIENT SERVICES AT SHOP@MICHAELLOSORDO.COM WITH YOUR NAME AND ORDER NUMBER. 

REFUNDS 

YOU WILL BE NOTIFIED ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN, AND LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD - PLEASE NOTE WE CAN ONLY PROCESS THE RETURN TO YOUR ORIGINAL PAYMENT METHOD. PLEASE ALSO REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND.

EXCHANGES 

WE ADVISE THE BEST WAY TO ENSURE YOU GET WHAT YOU WANT, ONCE THE RETURN IS ACCEPTED, YOU RE-PURCHASE THE DESIRED ITEM YOU ARE LOOKING FOR AND SEND BACK THE ORIGINAL ITEM FOR A TRADITIONAL RETURN AND REFUND. WE RECOMMEND THIS APPROACH AS WE CANNOT GUARANTEE THAT THE STOCK YOU HAVE REQUESTED IN THE EXCHANGE WILL BE IN STOCK AT THE TIME YOUR ORIGINAL ORDER IS RETURNED AND PROCESSED.

EXCEPTIONS / NON-RETURNABLE ITEMS 

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OR GIFT CARDS.
ALL CRYSTAL BRALETTES AND HALTER TOPS CANNOT BE RETURNED/EXCHANGED TO ENSURE PROPER GARMENT HYGIENE. 

DAMAGES AND ISSUES 

PLEASE INSPECT YOUR ORDER UPON RECEPTION AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT.