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Refund policy

 

ONLINE RETURNS POLICY

We hope that you love your Michael Lo Sordo purchase, however we do offer you the option to return or exchange full priced items if they are not quite right, with some exceptions as detailed below. Please contact our Client Services team within 5 business days from receiving your order and we will send you instructions on how to complete your return, which must be received by us within 10 days of receiving these instructions. 

Before Returning Your Purchase:

Please ensure that your garment meets the below conditions:

- Is in original condition, with all tags attached and in original packaging

- Is in a re-saleable condition

- Has not been used, worn, damaged, altered or washed.

- Has no marks or stains (such as makeup or deodorant transfer)

If your garment(s) meet the above conditions, we are happy to proceed with an exchange, credit note or refund. Please note, whilst we offer complimentary shipping worldwide on purchases, the cost to return the garment to us (shipping and/or taxes) is borne by you with the cost deducted from your refund amount. 

To request a return or exchange, please contact our Client Services via email at shop@michaellosordo.com with your full name and order number. 

 

REFUNDS

Once your return has been received by us, the garment(s) will be carefully inspected by the Client Services team. If approved, you will be automatically refunded (less the cost of the return shipping &/or taxes for international) via your original payment method. We can ONLY process your refund to your original payment method. Please be aware that the time to process the refund can vary depending on your bank or financial institution.  Reduced or Sale items are not eligible for returns, exchange or credit note, all sales are final. For hygiene and safety reasons, beauty products are not eligible for return, exchange or credit note. 

 

EXCHANGES

Michael Lo Sordo garments are produced in a limited quantity each season; as such we cannot guarantee an exchange for a different size or colour at the time of requesting a return, as this is subject to availability. We will always endeavour to help you secure your perfect item, so please don't hesitate to contact our Client Services team. Reduced or Sale items are not eligible for returns, exchange or credit note, all sales are final. For hygiene and safety reasons, beauty products are not eligible for return, exchange or credit note. 

 

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, Sale items are not eligible for returns, exchange or credit note. Gift cards are non-transferrable and cannot be refunded. All crystal bralettes and halter tops cannot be returned or exchanged, to ensure proper garment hygiene. For hygiene and safety reasons, beauty products are not eligible for return, exchange or credit note.